7/24-7/26 ServiceNow Fundamentals Training at CareWorks Tech in Dublin

7/24-7/26 ServiceNow Fundamentals Training at CareWorks Tech

Overview Configure and Manage a ServiceNow Instance Certification: Yes, Certified System Administrator exam offered through ServiceNowDuration: Three daysDates Available: July 24th-July 26th, 2019 | 8:30am-5:00pm  Cost: $1,995.00 per person Location: CareWorks Tech 5555 Glendon Court Dublin, OH 43016 Summary This course is designed for anyone who will be expected to work within the ServiceNow platform and who are new to the ServiceNow ecosystem. During this 3-day interactive training course, participants will learn about many topics and interact with various applications, by navigating the platform and applying their newly acquired knowledge. Specifically, attendees will learn to: Perform core configuration tasks Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts Add users, groups and roles Manage data with tables, the configuration management database (CMDB), import sets and update sets Work with two key process applications: Knowledge Base and ServiceNow Service Catalog Create workflow activities and approvals Configure alerts and notifications View upgrade history and status Control system access and data security Create baseline performance metrics Run reports, configure service level agreements (SLAs) and perform instance branding and customization Integrate social IT elements and learn best practices The course weaves a scenario throughout to present real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands‑on practice, delivered in a wide variety of labs, tech talks and an interactive discussion of a comprehensive, real‑world example. Who Should Attend This course is designed for individuals with 0‑3 months of ServiceNow platform experience. Prerequisites The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface. Certification Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experiences with ServiceNow before attempting the Certification Exam. Class Schedule The class runs over three days, from 8:30 a.m. – 5 p.m., and includes a one hour lunch break. Cancellation Policy Please notify training@careworkstech.com at least 7 business days prior to the event. Need More Information or Have Questions? Please contact us at training@careworkstech.com.

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